Refund policy

Returns

We have a 14-day return policy, which means you have 14 days from the date of purchase or local delivery to request a return.

Because we are a small business, all return requests are reviewed on a case-by-case basis. Submitting a return request does not guarantee that it will be approved.

To be eligible for consideration, items must:

• Be in the same condition in which they were purchased.
• Show no excessive wear, damage, or signs of use.
• Be accompanied by proof of purchase, such as a receipt or order confirmation.

To request a return, please contact us at irisbooktradingco@gmail.com with your order information and the reason for your return. If your return is approved, the return must be completed at one of our pop-up events. We do not accept returns through shipping or home pickup.

Damaged or Incorrect Items

Please inspect your purchase as soon as you receive it. If your item is damaged, defective, or you received the wrong item, please contact us as soon as possible so we can evaluate the issue and make it right.

Exchanges

If your return request is approved and a replacement is available, we may offer an exchange instead of a refund.

Refunds

If a return is approved, refunds will be issued to the original payment method whenever possible. Please allow up to 10 business days after approval for the refund to be processed, although your bank or credit card company may take additional time to post the refund.